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As a Leasing Agent, how should you answer inquiries from potential clients?

  1. Provide legal advice

  2. Answer questions about property features

  3. Discuss personal investment strategies

  4. Negotiate terms of lease agreements

The correct answer is: Answer questions about property features

Answering questions about property features is an appropriate and relevant response for a Leasing Agent because it aligns with the core responsibilities of the position. As a Leasing Agent, you are expected to have extensive knowledge about the properties that you manage or represent. This knowledge enables you to provide potential clients with accurate information regarding the amenities, conditions, prices, and availability of units. Effectively communicating these features can help clients make informed decisions and enhances their overall experience. In the leasing process, providing legal advice, discussing personal investment strategies, or negotiating lease terms falls outside the professional bounds of a Leasing Agent’s role. Legal advice requires specific qualifications and could expose you to liability if any misinformation is shared. Investment strategies also straddle a different domain, as it involves financial advisory skills that are not part of leasing expertise. Lastly, negotiating lease agreements typically involves a more formal role, such as that of a real estate broker or attorney, which again may exceed the typical responsibilities of a Leasing Agent. By focusing on property features, you uphold both your professional integrity and serve the best interests of your clients.