Leasing License Practice Exam

What is the best response for a licensee when asked about a resident's privacy?

1. Share what you know about the resident

2. Indicate you are not at liberty to discuss

3. Change the subject

4. Encourage the buyer to speak with the resident

The correct answer is: Indicate you are not at liberty to discuss

Indicating that you are not at liberty to discuss a resident's privacy is the most appropriate response. This answer emphasizes the importance of confidentiality and the ethical obligation licensees have to protect the personal information of residents. When dealing with private matters, it’s crucial to respect individuals' privacy rights and boundaries. By choosing this response, the licensee shows professionalism and adherence to regulations that govern the handling of sensitive information. It conveys to the inquirer that respecting resident privacy is a priority, which also reinforces trust in the licensee's integrity. This approach prevents any potential breaches of confidentiality and aligns with industry best practices. In contrast, sharing information about a resident would violate privacy standards, and changing the subject might seem evasive rather than respectful. Encouraging a direct conversation between the buyer and the resident could be appropriate in some contexts but may still lead to situations where sensitive information is inadvertently discussed. Thus, maintaining a clear boundary on privacy is essential.